General terms and conditions

Réservation:

Reservation requests must be accompanied by a credit card number, expiry date. Sending bank credit card details equates to express acceptance by the cardholder of full payment for reserving the service. The amount of the deposit is equivalent to 50% of the amount of the room (rooms) for the stay. The offers and general terms and conditions apply in full on the reservation date according to the specified terms and conditions. The remaining balance is payable at the end of the stay.

Cancellation and/or amendment conditions:

Total or partial cancellation of a reservation or amendment must be made by the client in writing. Acceptance of cancellation or amendment will also be made in writing by Château La Roque.
Château La Roque reserves the right to cancel the request for amendment or cancellation and to apply the following penalties:
In the event of cancellation more than 8 days before the stay, the amount of the deposit will be reimbursed. In the event of cancellation within 7 to 3 days of the stay, the amount of the deposit will be retained as compensation. In the event of cancellation within 72 hours of the stay, the entire amount of the stay will be invoiced by Château La Roque and debited to the bank card supplied as a guarantee when the reservation was made. If, for reasons beyond its control, Château La Roque is physically unable to accommodate clients in the reserved room(s), Château La Roque reserves the right to accommodate clients in an equivalent establishment at no additional cost. In the event of a shortened stay, reported during the stay, the stay is due in full.

Non appearance:

The cost of the entire stay is payable to Château La Roque and will be debited to the bank card given as guarantee when the reservation was made.

Arrival/Departure:

Rooms are available after 3 pm.
Rooms must be vacated before 12 noon.

The rooms:

The entire Château is NON SMOKING. It is permissible to smoke outside, in the gardens. To prevent a possible fire, do not put your cigarette out on the ground. Ashtrays are at your disposal.
Sorry, pets are not allowed.

Legal Notices

Company name:

  • Company name: CHÂTEAU LA ROQUE
  • Legal structure: Single shareholder LLC
  • Share capital: 7,700 Euros
  • RCS: 432 762 698 Avignon
  • APE Code: 552OZ
  • VAT N°: FR 45 432762698
  • Head office: 263, Chemin du Château - 84210 - LA ROQUESUR PERNES – France
  • Telephone: +33 (0)4 90 61 68 77
  • Email: contact@chateaularoque.com
  • Website: www.chateaularoque.com

Management:

  • Managing director: Jean TOMASINO
  • Director of publication: Jean Tomasino
  • General Terms of Sale and Cancellation: see relevant page on this website
  • CNIL declaration: N°1934113

Website hosting:

  • Web hosting service provider: OVH
  • Simplified joint stock company with a capital of 10,059,500€
  • RCS Lille Métropole 424 761 419 00045
  • APE Code: 6202A
  • VAT N°: FR 22 424 761 419
  • Head office: 2 rue Kellermann - 59100 Roubaix - France.
  • Director of publication: Octave KLABA
  • Tel: +33 (0)9 72 10 10 07

Website design:

  • Website design : HANDS Agency
  • Simplified joint stock company with a capital of 5,000 €
  • RCS Paris 812 805 224
  • APE :7022Z
  • VAT N° : FR 0281 2805224
  • Headoffice : 57, rue de Turbigo – 75003 PARIS - France.
  • Directorof publication : Gautier de RICHOUFFTZ
  • Tel :+33 (0)9 80 64 32 05