Reservation requests must be accompanied by a credit card number, expiry date. Sending bank credit card details equates to express acceptance by the cardholder of full payment for reserving the service. The amount of the deposit is equivalent to the amount of one night of the room (or rooms) reserved, including a reservation for one night.
Bank cards accepted: Visa, Mastercard. Virtual cards are not accepted.
The offers and general terms and conditions apply in full on the reservation date according to the specified terms and conditions. The remaining balance is payable at the end of the stay.
Total or partial cancellation of a reservation or amendment must be made by the client in writing. Acceptance of cancellation or amendment will also be made in writing by Château La Roque.
Château La Roque reserves the right to cancel the request for amendment or cancellation and to apply the following penalties:
In the event of cancellation more than 8 days before the stay, the amount of the deposit will be reimbursed. In the event of cancellation within 7 to 3 days of the stay, the amount of the deposit will be retained as compensation. In the event of cancellation within 72 hours of the stay, the entire amount of the stay will be invoiced by Château La Roque and debited to the bank card supplied as a guarantee when the reservation was made. In all cases, an amount of 20 euros will be deducted for handling fees and bank charges.
If, for reasons beyond its control, Château La Roque is physically unable to accommodate clients in the reserved room(s), Château La Roque reserves the right to accommodate clients in an equivalent establishment at no additional cost. In the event of a shortened stay, reported during the stay, the stay is due in full.
The cost of the entire stay is payable to Château La Roque and will be debited to the bank card given as guarantee when the reservation was made.
Rooms are available after 3 pm.
Rooms must be vacated before 12 noon.
The entire Château is NON SMOKING. It is permissible to smoke outside, in the gardens. To prevent a possible fire, do not put your cigarette out on the ground. Ashtrays are at your disposal.
Sorry, pets are not allowed.