TERMS & CONTIONS OF SALE

The present general terms and conditions apply to any booking made at Château La Roque by whatever means (hotel website, direct by telephone or e-mail or via online booking sites)

Reservation:

Reservation requests must be accompanied by a credit card number, CCV code and expiry date valid beyond the date of the stay at Château La Roque.

A deposit is not required at the time of booking. No cancellation fee until 72 hours prior to arrival
72 hours prior to arrival, the amount of the entire stay booked is debited from the card provided at the time of booking. The remaining balance is payable at the end of the stay.
Offers, prices and general conditions of sale apply in full on the date of booking under the conditions specified.

Accepted means of payment: Visa and Mastercard, cash, transfers. Virtual cards are not accepted

Cancellation and/or modification conditions:

Total or partial cancellation of a reservation or amendment must be made by the client in writing.
Cancellations are free of charge up to 72 hours before your arrival. Beyond that time, the entire stay is due, invoiced and deducted by Château La Roque from the credit card account provided as a guarantee at the time of booking.

In the event of a shortened stay, reported during the stay, the stay is due in full.
If, for reasons beyond its control, Château La Roque is materially unable to accommodate the persons in the room(s) reserved, Château La Roque reserves the right to have the persons accommodated in an equivalent establishment at no extra charge.

No-show:

After 20:00 on the day of arrival and in case of no-show, The cost of the entire stay is payable to Château La Roque and will be debited to the bank card given as guarantee when the reservation was made.

Arrival/Departure:

Arrivals are possible from 3 pm to 8 pm. In case of arrival after 8 pm please let us know.
Rooms must be vacated before 12 noon.

Non-Smoking Hotel:

The whole Château is NON-SMOKING including the terraces of the rooms. It is possible to smoke outside in the gardens, with respect to other guests. Do not throw cigarette butts in order to prevent fires. Ashtrays are available.

Pets:
Sorry, but pets are not allowed.