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Your next holiday in complete safety

You are happy to escape and we are happy to welcome you to Château La Roque safely

bed and brekfast Provence Château le Roque

Dear customers, Dear friends
You’ve had to give up a lot of little pleasures in the last few weeks. Come to Provence with your family, friends or just the two of you to find nature, beauty and freedom in all serenity.
We are happy to welcome you at Château La Roque where we have done everything possible to ensure your well-being, happiness and safety.

The team of Château La Roque has always taken care of your comfort, is committed to an impeccable hygiene at the castle and is looking forward to making you experience beautiful moments in Provence. Your testimonials attest to your satisfaction 5/5 (Tripadvisor), 9,7/10 (Booking), 4,9/5 (Qualitelis).

The Covid-19’s arrival has turned the situation upside down. You and we must adapt our behaviour and practices to meet everyone’s safety needs. Together let’s continue to make Château La Roque that special place that we love, that you love and for you who are coming for the first time we hope you will love it too.

We’re really excited to have you back. We promise you in 2020 an unforgettable, warm and gourmet stay at Château La Roque.

The strengths of Château La Roque:

With five rooms, six shady gardens, two terraces, a heated swimming pool, a private car park, a restaurant exclusively reserved for its guests, a ring of ramparts protecting it, Château La Roque welcomes 10 people in complete safety.

In order to continue to make you experience happy moments in complete serenity, we have made a number of changes to the booking and cancellation conditions, implemented new health and safety protocols, imagined activities to help you discover the wonders of Provence.

Booking and cancellation conditions:

First of all, we understand your uncertainty about the outcome of your stay, your holiday. We have therefore removed the deposit at the time of booking. You can cancel without charge up to 72 hours before your arrival. 72 hours before your arrival we will charge the total amount of your stay on the card given as a guarantee. We hope that this new reservation formula will meet your expectations. (See the General Terms and Conditions of Sale: https://www.chateaularoque.com/fr/cgv/)

Health safety rules and practices:

We are a small, friendly establishment and we don’t want to lose our special character. However, we are very attentive to your health and that of our employees and we do owe you more than just “cleanliness”.
Here are the additional measures we have put in place:

The staff in charge of your comfort and safety wear masks, use hand sanitizers and take their temperature every morning. The team has been trained in barrier gestures

Strengthening of hygiene and cleaning measures:

• Cleaning and disinfection twice a day of common areas, doors, handles, switches, handrails.
• Reinforced cleaning and disinfection of the rooms after each departure with change of all cloths and products provided, use of approved detergents and disinfectants. (standard NF EN 14476).

Check-in:

• Due to the increased hygiene conditions and cleaning time we will only welcome you at the castle from 4pm on.
• On your arrival you will be given a closed bag containing your disinfected key and the maintenance and security protocols for all the areas of the castle. We will give you masks and a bottle of water if you wish.
• The rooms are cleaned every day. If you would like us to do things differently, we will agree together on the maintenance of your room as well as the change of bed and bathroom linen.
• Hand sanitizers will be available in all the rooms. We will provide you with cleaning products if you wish.

Organization of our services:

• Breakfasts and dinners are served in the gardens, respecting physical distances. In case of bad weather they will be served indoors always respecting the regulatory distances. The people serving you will be wearing masks.
• If you wish to have lunch in the castle we can prepare cold dishes (order the day before).
• The swimming pool is open. The number of deckchairs has been reduced to ensure that the distances are respected. Pool towels will be available in the hall every morning and should be left at the pool in the evening in a dedicated bin.
• The gardens are numerous and allow you to isolate yourself without difficulty. The deckchairs will be disinfected twice a day.

Check out:

• We will send you an electronic version of your invoice the day before your departure. Payment will be made with the payment terminal or by cheque. The payment terminal will be disinfected before each operation.
• The room must be vacated by 11:00 am.
• We kindly ask you to leave the windows open and the key in the door.

Various activities you can experience:
• On our website you can discover many activities. We are at your disposal to help you organize these activities. https://www.chateaularoque.com/fr/la-provence/
• We can rent you bicycles, suggest itineraries for walks, horse riding, mountain biking or 2CV, in the hills, in the lavender fields, in the vineyards. You can also go on treetop adventures, canoeing, hot-air balloon flights, wine tasting, truffle hunting in the hills, traditional lavender picking, visits to hilltop villages and Provencal markets. Museums and art collections are numerous and varied in Provence. We can inform you about the programs.
• The local restaurants are ready to welcome you for lunch and dinner with respect for social distancing.
• You can do these activities on your own but we can also provide you with a guide.
• We have also prepared packages for you to organize some of these activities. https://www.chateaularoque.com/fr/idees-sejour/
• All our partners are equipped and organized to receive you in the conditions of comfort and safety expected to let you experience beautiful moments.

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